Cool Taxi – A Taxi for Life

Prepaid COOL TAXI coupons in denominations of 5 or 10 dollars offer simple, easy, and quick access to a safe taxi transportation option. Whether given to youngsters, teenagers, seniors, a loved one, or simply for personal use, COOL TAXI coupons are accepted everywhere in Quebec by all taxi drivers. In fact, regardless of the reasons prompting you to offer COOL TAXI, they all lead back to the fact that their use helps reduce the number of road casualties.


A Cool Taxi coupon can be used like cash to pay for a taxi ride. Thus, a COOL TAXI purchased in Val d’Or can be used in Montreal, Quebec City, or Sherbrooke.


Only two denominations, $5 and $10, are accepted by taxi drivers as cash. If the fare is less than the value of your COOL TAXI coupons, the driver will return the difference. COOL TAXI coupons can be obtained at Couche-Tard convenience stores, Familiprix pharmacies, and all “cool” taxi companies in Quebec.


COOL TAXI coupons can only be used to cover the cost of a taxi ride. They cannot be exchanged elsewhere for another product or service and come with numerous security features.

Want to verify your COOL TAXI coupon? Place your thumb on the pink stamp at the bottom right of the coupon. After a few seconds, it will turn white and then return to its original color.

Company Gift Certificates

You can purchase gift certificates in denominations of $2, $5, and $10. This is a friendly gift idea for a friend, family member, or colleague that can be used without any time limit.

Interested in getting some? Come to our administrative office, and our secretaries will be happy to give them to you.

Number of Passengers

All our cars can carry a minimum of 4 passengers. At certain times of the day and depending on availability, it is possible to obtain a minivan that can accommodate 5 or even 6 passengers on board. When you call, it is important to request this, and the operators will inform you if these vehicles are available. For group transportation, you should address your request to the operator on duty, who will ensure that the required number of cars is made available to you.

Seat Belt – Taxi

In a taxi, if there is no child car seat available, the child must wear a seat belt, unless they are too small to sit upright on their own. In such cases, it is recommended to buckle up yourself and then hold the child in your arms. It is important not to buckle them with you because in the event of sudden braking or impact, you could crush them with your weight.

If a child under 16 does not buckle up, the adult passenger accompanying them in the taxi (not the taxi driver) may receive a fine and demerit points. From the age of 14, the child who does not wear a seat belt may also receive a fine and demerit points.

Left Behind in the Taxi

Always check the tax cabin before leaving to make sure you don’t leave your personal belongings behind.

If you forgot your umbrella, phone, or any other item in one of our cars, please complete the form provided for this purpose in the FORMS section or call 819-562-7752 ext. 3 to speak to one of our secretaries or leave your contact information as well as the original address where you requested the taxi, the time, date, and any other information that may help us trace the lost item. If it’s a taxi you hailed on the street, you’ll understand that it will be much harder to find it.

Reclaiming Lost Items

You can retrieve your lost items at the company’s administrative office at 1320 Belvédère Sud Street in Sherbrooke between 8:30 a.m. and 4:30 p.m. from Monday to Friday. Exceptionally, for customers who work during these hours, it will be possible to retrieve items between 4:30 p.m. and 8:00 p.m. from Monday to Friday after arrangement with the secretary. She will make sure to inform the operators of the person’s name and hand over the items to be picked up.

Note that in the absence of prior arrangement with the administration, the operators will not be able to give you the items since they do not have access to them. Additionally, operators are not authorized to open the door to anyone outside of normal office hours for any reason for security reasons.

Parcel Transportation

We provide parcel transportation of all kinds through a service that is the fastest in the business. Our drivers are on the road near you and are just waiting for your call to pick up an envelope, a prescription at the pharmacy, an item at the convenience store, a piece of machinery, or items of all kinds and deliver them to you immediately.

You can pay the fare in cash or by credit card. However, no commission or surcharge should be paid by credit card.

Service Satisfaction

If you are dissatisfied with the service you received, we ask that you let us know either by filling out the online form provided for this purpose or by calling customer service 24 hours a day, 7 days a week at 819-562-7752 ext. 3 (or on the answering machine), making sure to note the date, time, and ideally the taxi number visible on the lantern or in the rear right window of the car.

Whether at the time of your call with one of our operators or to report an incident during a trip with one of our drivers, we will ensure follow-up.

Payment Method

You can pay for your ride in cash, Interac Debit, or by VISA, MASTERCARD, or AMERICAN EXPRESS credit card. All our cars are equipped to accept credit card payment, and you do not need to specify this payment method with the operator when you call.


If you need to take a taxi with a pet, please specify this when placing your call.

The operator will assign a driver with a car that accepts your pet. Otherwise, a driver is not obliged to accept people accompanied by pets unless it is a guide dog or assistance dog, which are recognized as a means to compensate for a disability.

Most Direct Route

Taxi drivers are required to drive customers using the most direct route to their destination. However, if the customer requests another route, the drivers must comply with the customer’s wishes.

Stops During the Ride

Regulations stipulate that the driver must follow the route requested by the customer. You can drop off one of your friends during the trip. It will be a single trip with payment at the end of the journey. No additional fee will be charged by the driver for this.


All cars are equipped with a taximeter that records the fare based on the distance traveled or the time spent at slow speed or at a stop (e.g., Traffic lights). Applicable rates can be found in the TARIFFS section on the homepage.

Tobacco Law

The use of tobacco is totally prohibited in vehicles carrying two or more people and used necessarily in connection with work such as taxis. Offenders are subject to fines ranging from $50 to $300 for smoking in a place where smoking is prohibited. In the event of a repeat offense, fines vary between $100 and $600.